It was unexpectedly cold Labor Day week and we weren't getting anywhere with calls to repair our gas furnace. We called Empire and Mack was so accommodating and reassured we would have heat for the holiday. He arrived on time and showed us the problem with a birds nest in the heat exhaust pipe. He cleared the obstruction and we were up and running. It wasn't so much the extra expense which was very reasonable considering he came out at 8pm on Saturday but the fact that Mack came as promised as if it were early in the week. We have found our go to heat ac guy.
Ally McNeil says:
I am so glad I called Empire and got to speak with Mack. He was extremely knowledgeable and talked me thru my thermostat programming issue over the phone saving me sweltering hot Sunday fee. He was patient and very professional. I recommend him to all my family, friends and neighbors. Thanks Mack